If confusion is the barrier to you reporting, documenting, or following up on any number of resident issues centric to many quality-of-life issues here in the District, then today’s your lucky day . . . ‘cuz there’s an app for that!
I know, right—who knew!
To wit, check out the Washington DC 311 app. In addition to the aforementioned benefits, it also allows one to relay things such as street repair and maintenance, damaged trees, broken parking meters, bulk trash, and a host of other things that you’d do if it were easy and/or convenient—and now it is! AND you can include pics!